Last Updated: September 2026
1. Purpose These Terms & Conditions explain the agreement between Elora Cleaning Co. ("Elora", "we", "our" or "us") and the customer ("you" or "your") for the provision of cleaning services.
They are designed to ensure that both parties understand their responsibilities and help us provide a professional, reliable and consistent service.
By accepting a quotation or confirming a booking, you agree to these Terms & Conditions.
2. Definitions Booking A confirmed appointment for cleaning services.
Customer The individual or organisation purchasing cleaning services from Elora Cleaning Co.
Estimate An indicative price provided before your property has been reviewed. Estimates are not binding and may change following further assessment.
Quotation The personalised fixed price issued by Elora Cleaning Co. before work begins.
Property The residential or commercial premises where the cleaning service will be carried out.
Services The cleaning services provided by Elora Cleaning Co.
3. Estimates & Quotations 3.1 Estimates provided through our website or by telephone are indicative only.
3.2 Every booking is reviewed before a personalised fixed quotation is issued.
3.3 Your quotation is based on the information you provide about your property and cleaning requirements.
3.4 If the information provided is inaccurate or incomplete, we may revise the quotation before work begins.
3.5 No work will commence until the quotation has been accepted.
4. Bookings 4.1 Bookings are confirmed only after we have issued written confirmation.
4.2 Your confirmation will include:
4.3 We will always aim to arrive within the agreed appointment window. If we are delayed due to circumstances beyond our control, we will contact you as soon as reasonably possible.
5. Deposits 5.1 Some bookings may require a deposit to secure the appointment.
5.2 Where applicable, the required deposit amount will be stated within your quotation.
5.3 Bookings requiring a deposit are not confirmed until the deposit has been received.
5.4 Deposits are deducted from the final balance due.
6. Payments 6.1 The remaining balance is payable following completion of the cleaning service unless otherwise agreed.
6.2 Payment can be made by bank transfer using the details provided on your invoice.
6.3 Payment terms will be stated on your invoice.
6.4 We reserve the right to charge interest on overdue accounts in accordance with applicable legislation where payment remains outstanding.
7. Access to the Property 7.1 The customer must provide safe and reasonable access to the property.
7.2 If access cannot be gained at the agreed appointment time, the booking may be treated as a late cancellation.
7.3 Where keys, alarm codes or access instructions are provided, they will be handled confidentially and used only for the purpose of completing the booking.
7.4 Customers should advise us of any pets that may be present during the visit.
7.5 The customer agrees to provide access to running water and electricity for the duration of the cleaning service.
8. Cancellations & Rescheduling 8.1 If you need to cancel or rearrange your booking, please provide as much notice as possible.
8.2 Cancellations made with less than 24 hours' notice may be charged at 100% of the agreed quotation, as we will have reserved time specifically for your booking and may be unable to offer that appointment to another customer.
8.3 Where possible, we will always try to accommodate requests to reschedule your appointment.
8.4 If Elora Cleaning Co. needs to reschedule your appointment due to unforeseen circumstances, we will contact you as soon as possible and arrange the earliest mutually convenient alternative. No cancellation charges will apply where we reschedule your booking.
9. Quality Commitment 9.1 At Elora Cleaning Co., every detail matters.
9.2 We are committed to delivering exceptional cleaning together with dependable service, clear communication and consistent quality.
9.3 If you are not satisfied with any aspect of the service provided, please let us know as soon as possible so we have the opportunity to investigate your concerns.
9.4 Full details of our complaints process are available in our Complaints Policy
10. Health & Safety 10.1 We reserve the right to refuse or stop work where conditions present a risk to the health or safety of our team.
10.2 Customers should advise us in advance of any hazards that may affect the safe delivery of the service.
10.3 We reserve the right to refuse or stop work if we believe the condition of the property presents an unacceptable risk to health or safety.
11. Liability 11.1 We will always exercise reasonable care while providing our services.
11.2 Any concerns regarding accidental damage should be reported within 24 hours of the service being completed.
11.3 Our liability is limited to the cost of the service provided except where otherwise required by law.
11.4 We are not responsible for fair wear and tear, pre-existing damage or issues arising from inaccurate information provided by the customer.
12. Insurance Elora Cleaning Co. maintains appropriate Public Liability Insurance for the services we provide.
Details of our insurance can be made available upon request.
13. Privacy We are committed to protecting your personal information.
Details of how we collect, use and store your information are available in our Privacy Policy.
14. Changes to these Terms We may update these Terms & Conditions from time to time.
The latest version will always be available on our website and will apply to new bookings from the date of publication.
15. Governing Law These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Thank you for choosing Elora Cleaning Co.
Exceptional Cleaning. Complete Peace of Mind.
Questions about this document? Get in touch — or call 07983 534974.